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Last reviewed: 28/APRIL/2020

INTRODUCTION

These Terms refer to all interactions with Quadrant Leisure CiC (herein referred to as We). Quadrant Leisure is a registered community interest company with social responsibility, this means all profits are put back in to our events and activities to benefit our customers and the public in general.

1. HOW TO CONTACT US

1.1 Registered address is Quadrant Leisure CiC, John Willie Sams Centre, Market St, Dudley, Newcastle upon Tyne, NE23 7HS

1.2 Contact email address is info@quadrantleisure.org.uk

1.3 Contact number is (0191) 2500 166

2. EVENTS & ACTIVITIES

2.1 All participants agree to pay fees in full and in advance of start date

2.2 Fees are only accepted online and paid for by credit or debit card

2.3 All participants must conduct themselves in a manner which does not cause disruption or have a negative impact upon other users

2.4 All participants and staff have the right to access our services without feeling distressed or threatened by the words, actions or general behavior of others

2.5 We reserve the right to remove or deny access to our services or suspend any person who is deemed to be in breach of these terms and conditions

2.7 Refunds, individual event policies regarding refunds are:

  1. To obtain a full refund YOU must cancel in writing (post or email) and within 7 days of purchase.
  2. A 50% refund shall be offered after this period and only where a minimum of 48hours notice is given prior to the start date/time
  3. No event refunds are offered where section 2 is not adhered to
  4. In circumstances where WE cancel an event, we reserve the right to offer a credit note where practical. Should this prove not top be the case a full refund will be provided.

3. LIABILITY

3.1 All members and customers are responsible for the correct and safe usage of all our facilities and equipment.

3.2 Quadrant Leisure will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, or otherwise.

4. HEALTH

4.1 All customers and members warrants and so represents that he/she (or their child) is in good health and is not knowingly incapable of engaging in either active or passive exercise.

4.2 By attendance and/or use, customers and members further warrants that such exercise or involvement would not be detrimental to their health, safety, comfort, well-being or physical condition.

5. PRICING

5.1 Quadrant Leisure reserves the right to review term fees and event / camp rates based upon business requirements.

5.2 Where a price alteration is applied, we shall provide a minimum 30 (thirty) days notice through our web and media channels.

6. PHOTOGRAPHY

6.1 Quadrant Leisure may wish to take photographs of activities and class participation for marketing purposes, you must inform us via email (info@quadrantleisure.org.uk) if you do not wish your child’s image to be used.

6.2 No young person under the age of 16 shall be named on any material without explicit prior written consent from their parent/guardian.

6.3 All imagery used for marketing is copyright to Quadrant Leisure and no reimbursement or payment shall be made or owned to the customer.

7. COMPLAINTS

7.1 All complaints will be dealt with in strict confidence and in a timely manner

7.2 Please report concerns verbally to a member of staff as soon as possible, if you feel unable to do so, or do not get satisfaction, please contact the Business Director using the contact details at the top

7.3 We will acknowledge you communication within 48hrs in writing

7.4 Written complaints must be submitted within 7 days on any incident.

7.5 You must include full contact details, these however will not be made public or shared with third parties without consent.

7.6 We will endeavor to respond to your complaint within 14 days of receipt

7.7 We are a not-for-profit community interest company and all complaints will be dealt with by two or more of the committee.

7.8 Please be aware that we have a lawful obligation where any complaint raises concern involving any criminal, sexual or safeguarding concerns, that we inform the relevant authorities in all cases.

8 JURISDICTION

8.1 This agreement shall be construed in accordance with the laws of England and Wales the Courts of England and Wales shall have exclusive jurisdiction in relation to any matters arising out of this Agreement.

8.2 We reserve the right to amend these terms and conditions in line with business needs and circumstances.

8.3 Quadrant Leisure is a Community Interest Company registered in England on 30 November 2013, company number: 08787573

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