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Associated links: Terms & conditions

INTRODUCTION

1.1 Quadrant Leisure CiC are committed to protecting and respecting your privacy when you are visiting any website maintained by us including without limitation the website at www.quadrantleisure.org.uk, other sites used by us and our social networking pages (together the “Website”) or communicating electronically with us or taking part in any activity.

1.2 This policy, together with our GDPR information further down this page and general Terms and Conditions explains what types of personal and non-personal information we collect when you use the Website and provide us with any information in the context of taking part in any activity. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

1.3 Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website or speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this policy.

1.4 Quadrant Leisure uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

1.5 The data controller is Quadrant Leisure Community Interest Company, registered with companies house and based at The John Willie Sam’s Centre, Market Street, Dudley, Newcastle upon Tyne NE23 7HS.

WHAT PERSONAL INFORMATION DO WE COLLECT?

2.1 We may collect, store and use the following kinds of personal information:

  1. when you register as a user of the Website you may be asked to complete a form which will give you the option to provide some or all of your name, address, date of birth, email address, telephone number;
  2. when you contact us by email or telephone or through any contact form provided on the Website, or if you provide us with information we may ask you to provide some or all of the information set out in paragraph (a) above as well as any additional information required so that we can best assist you with your enquiry;
  3. we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use); and
  4. if you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Website.

2.2 We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.

HOW DO WE USE PERSONAL INFORMATION?

3.1 We may use your personal information for the following purposes:

  1. to manage and administer the Website and any Quadrant delivered activities you have agreed to undertake;
  2. to improve your browsing experience by personalising the Website;
  3. to enable you to use the Website;
  4. to deal with enquiries, complaints and feedback from you and people with whom you have interacted as part of your involvement with us;
  5. to provide third parties with statistical anonymised information about our users;
  6. to send you emails; and
  7. to analyse and improve the services offered on the Website.

WHEN MIGHT WE DISCLOSE PERSONAL INFORMATION?

4.1 We reserve the right to disclose your personal information to the extent required by any applicable law or governmental body or judicial body. In addition, we may from time to time provide limited anonymised information relating to your usage and browsing habits on the Website to third parties. Without limitation, we may disclose any information relating to your behaviour and any other information we consider in our sole and absolute discretion to be relevant where we believe that you have, or may in the future, commit any criminal offence in the context of your relationship with us.

4.2 We will use all reasonable endeavors to ensure that any person to whom we disclose confidential information is compliant with current data laws and policies as regards its use and storage of your personal information. In particular, our contracts with product advertisers and third party providers state that they may use personal information relating to our customers disclosed to them by us solely for the purposes of providing services to our customers and that they may not disclose or otherwise use any such personal information for any other purpose.

NEWSLETTERS AND OTHER PROMOTIONAL COMMUNICATIONS

5.1 If you wish to subscribe to any newsletter published by us or wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please either email us at info@quadrantleisure.org.uk or click the “unsubscribe” link in any email from us.

OUR USE OF COOKIES AND WEB BEACONS

6.1 Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Website (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph.

6.2 The data collected by cookies is anonymous. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Website. For more information about cookies, please visit: www.allaboutcookies.org

6.3 In order to improve our Website and the services we offer you, we use (temporary and persistent) cookies, authorised third parties cookies and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Website.

6.4 In order to understand how people use our website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Website.

6.5 If you register with us or if you continue to use the Website, you agree to our use of cookies.

WHERE WE STORE YOUR PERSONAL DATA

7.1 The data that we collect from you may be in paper and/or electronic format.

7.2 All information you provide to us is stored securely and/or encrypted.

7.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7.4 It is important that you protect against unauthorised use of your password and username to the Website. Please be sure to sign off from the Website when you finish using a shared computer.

YOUR RIGHTS

8.1 The Act gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@quadrantleisure.org.uk

8.2 The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to amend this privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

The General Data Protection Regulation

GDPR comes in to force from 25 May 2018. This will replace the Data Protection 1998 Act.

How do I contact you?

Please call us on (0191) 2500 166 or email info@quadrantleisure.org.uk if you have any issues or concerns around your privacy or data.

What information do you hold on me?

Every customer will be required to complete a Registration Form. This provides us with your full name, home address, contact number, email address, the name of any siblings and their date of birth. We also collect personal banking details from customers who wish to pay via Direct Debit.

Why?

We require this information to maintain a membership scheme and casual access, this also helps us understand where indicated if we need to be aware of any medical issues or concerns that may affect your use of our facilities.

What will you do with this?

This information will never be shared with any third party organisations for any reason other than those who arrange a Direct Debit with us. We use a management system from Ashbourne Services, and they will require personal bank details and address to authorise direct debit payments for you, to us.

We shall only use your address or email contact to notify you of any changes to memberships, our fees or access to our services. We may however also contact you to provide information about special offers or new activities, you may choose to ‘opt-out’ of the offer emails at any time. If you wish to be excluded from these now, please email us using the address above and confirm your full name and contact details to ensure we do this effectively.

Where is my information held?

All paper copies are held securely and all electronic information is stored in accordance with the GDPR encryption guidelines

Can i access my information?

Yes, you may request a copy of all the information we hold by writing to us, or sending an email. This is a free request and we will acknowledge your request within 48 hours and provide the details within 30 days.

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